Build Successful Teams by Improving Your Conversational Capacity

Eric & Jeri Denniston, Denner Group International

Conversational CapacityRecently we attended an afternoon workshop with Craig Weber on the topic of improving your Conversational Capacity to build successful teams. He brought up a recurring topic that we often see when working with teams, boards and organizations overall. The missing piece in many organizations is leaders’ understanding of how to maintain open, balanced dialogue among team members. This also applies to those who are following the leaders. A more open dialogue leads to greater understanding and teamwork.

That doesn’t mean the dialogue can’t be passionate or heated at times. In fact, that’s good. But the goal is to stay in what he calls “the sweet spot” between Minimizing and Winning.  What we find useful and different about this “sweet spot” concept, is that it makes it easier to focus when you have that “sweet spot” target.

On the Minimizing side, we tend to shut down, cover up our opinions, ask leading questions or withdraw from any discussions. We do this with our body language as well as our verbal interactions. We may show agreement in the meeting and then afterwards start an email dialogue with colleagues expressing just the opposite viewpoint.

On the Winning side, we want to be right. We raise our voices, get defensive and aggressive. Our speech gets rapid and animated and the volume goes way up.

Achieving that “sweet spot” is maximizing Conversational Capacity. Among the tips Craig mentioned that we see working best are building skills in candor and curiosity. Candor to ensure you are being understood clearly and doing so by dissenting with respect when appropriate. Curiosity to ensure you are seeking the root cause of problems or issues and not pre-judging. Another tip we liked is to keep a journal of triggers that take you far into Minimizing or Winning and away from the “sweet spot”.

The skills involved in achieving high Conversational Capacity can be fun to practice in work teams and can yield rapid and good results, improving team performance.

If you would like to learn more please contact us.