By Jeri Denniston, Chief Marketing Strategist, Denner Group International
It’s not what you say, it’s what people hear.
Excerpts from Eric Barker’s column, Barking Up the Wrong Tree, Time.com
I have long believed that most problems in work and life are due to in-effective communication. What one person says and what is actually heard and interpreted by the listener are often two different things. When neither one checks to make sure the communication was properly understood, problems occur. Sometimes, they’re just small irritations. But other times, this ineffective communication can lead to major misdirection of efforts and even costly mistakes.
In his column Eric Barker provides 10 tips to ensure your communication is clear and well understood.
“Unless you speak the language of your intended audience, you won’t be heard by the people you want to reach.” In other words, you need to know how they interpret certain words. They’re past experience and cultural background may change the entire meaning of what you intended.
“Be as brief as possible… The most memorable political language is rarely longer than a sentence: I Like Ike”. Too often we drone on in an effort to be clear when all we’re doing is creating more confusion or telling someone how to do something instead of just asking to be sure they understand how to do the project.
“The words you use become you — and you become the words you use.” Always speak the truth. People will eventually find out if you’ve been hiding information or telling only part of the story to change its tone and meaning. Be truthful and open in your communications.
“By the time we begin to recognize and remember a particular message, it has already been changed… “The breakfast of champions” tagline for Wheaties was first launched back in 1935 and is still going today. Hallmark’s “When you care enough to send the very best” debuted in 1934.” Consistency is the key to everything. Companies that change their tag lines every year lose recall value. If it’s working, stick with the same message, otherwise you will confuse your audience and they’ll forget about you.
Novelty: offer something new
“In plain English, words that work often involve a new definition of an old idea… What matters most is that the message brings a sense of discovery. Wow. I never looked at it like that!” Enough said.
Sounds and texture
“A string of words that have the same first letter, the same sound, or the same syllabic cadence is more memorable than a random collection of sounds.” The word coined by Dick Van Dyke in Mary Poppins is a good example. It’s memorable because of the cadence: supercalifragilisticexpialidotious.
“Personalize and humanize the message to trigger an emotional remembrance.” Tell a personal story as an example of the message you’re trying to convey. If it’s emotional it will be more memorable. When working with clients to create a vision, we often tell the story of the janitor who was asked what he was doing. His response was, “I’m putting a man on the moon.” Now that’s a vision!
“Paint a vivid picture. The slogans we remember have a visual component, something we can almost see and feel or hear.” The prior example does just this. You can see the space ship soaring towards the moon.
Ask a question
“Sometimes it’s not what you say but what you ask that really matters.” Verizon’s Can you hear me now? is such a memorable tag line. We remember it because we ask this question almost daily when talking with someone on our mobile phones.
Context and relevance
“Give people the “why” of a message before you tell them the “therefore” and the “so that.” Most of us need to understand why we’re being asked to do something. We want to know there’s a greater purpose and how we contribute to that. It’s a motivating factor, as many studies have shown.
Watch the Daniel Pink Ted Talk video on The Puzzle of Motivation for more insights about what motivates us.